my grand mother have a flight from Ecuador two/18/sixteen (quit in Miami)in route to Big apple,when she was waiting around to acquire her luggage what a shock she acquired!!her baggage was broken and anyone inside steal some great which was within,also the zipper was violated(damaged)she missing in items that she provide it to my relatives with the Expense about $350 when she educated what happens in AA counter in JFK NY they offered to changed her brand-new baggage with an utilised and previous one particular that looks like they pick up inside the garbage!!.also they said that to maintenance will take about 4 weeks!
I've flown your airline two periods in the last 12 months and experienced a person person that works for me to fly final week on the non cease flight you men can’t even get a non quit flight on time.
I are around the phone for three several hours seeking to solve an issue where my bag was split open up and my possessions lacking.
I was attempting to acquire ticket for 15 calendar year old son and couldn’t use website for he was thought of minimal. I termed buyer service and she assisted me with airline invest in. I specially questioned if I necessary to terminate if I could inside 24hours. This attendant said yes. I learned four several hours later The main reason son would wish to fly was cancelled. I termed back to cancel the flight the attendant advised me I couldn’t cancel flight and it had been a nonrefundable ticket. I advised her predicament as mentioned higher than she explained she couldn’t do anything at all. I asked for just a supervisor, I received a person and described the problem, she stated I couldn’t terminate it and obtain my money back she was exceptionally rude and hung up on me. I identified as back to ask for one more supervisor and as I had been conversing with this supervisor she knowledgeable me that the last supervisor stated in her record I refused voucher. What ever a voucher was I wasn't even sure. Then second supervisor advised me what she assumed. Hence the flight wasn’t cancelled considering the fact that she stated to attend a couple days right before I make my last final decision and she would wave transforming cost to take action and I shouldn’t have any problems.
We are quite annoyed aiming to find out about our advantage miles. Account numbers BBB88568 and 18NH898. We were scheduled to fly to India March 2012 and all flights to India have been canceled. We must know our miles status and when any miles have been canceled we need them reinstated.
As a business, you have stepped way outside of line using a community posture on this. However the placement you’ve taken proficiently favors “discrimination†against all other folks who are entitled to the Distinctive protecting provisions loved by a privileged minority.
Our flight click here to read from Greenville, SC to Dallas arrived punctually but we were being needed to continue to be within the plane on tarmac for nearly ninety minutes triggering a lot of to pass up connecting flights. AA screwed up once again–no person pleased with currently being treated like cattle; you have not appreciated your consumers.
Walberg modified my seats.I feel the personnel inUS air is incredibly rude and I don’t would like to travel any more
customer service agent in the “know-howâ€/web crew named lisa basically HUNG UP on me when i was speaking. i’ve in no way had such a poor knowledge ahead of. she was very rude right before hanging up.
I just wanted to say “thank you†for our nice expertise with American Airways on our recent Las Vegas trip! Every little thing went smoothly and in time.
I known as AA this morning and I had been notified which they located the vehicle seat in NYC. It will likely be leaving NYC this afternoon and we be at my dwelling sometime today or tomorrow.
I realize we ought to be far more careful when put our tickets on the net around the eleventh. I don’t know why, we designed just a huge miscalculation with traveling day.
I was on AA flight 487 yesterday heading from San Diego to Charlotte. I just want to praise a flight attendant that went over and above the each day routines of her career. She was so well mannered & welcoming and willing to share her activities together with make me truly feel a lot more at ease.
Worst Airline at any time?!?! Misplaced my baggage in Charlotte NC, February six right after giving it (together with my spouse’s) to two attendants in the baggage belt for returning passengers. Hers arrived in on our flight, mine didn't. Now 11 times later and immediately after obtaining passed through phone hell and many really non caring folks, I've experienced no Make contact with from any one. The regular response is “we remain endeavoring to Identify your baggageâ€. Their questionnaire and all varieties have been despatched to Baggage Declare Division but nobody truly appears to have an interest in doing something to alleviate their problems.